Product Search:
Cigars
Prices
Happenings
Frequently Asked Questions (FAQ):
Search Word(s):
 
View all answers
  • Q. Do you accept returns and/or refunds?
    • A.

    Products that are unopened may be returned for a refund of the purchase price, excluding shipping and handling charges. All returns must be made within 10 days of receipt, and require a Return Authorization number which one of our customer service representatives will provide. Once the product is received and inspected, you will receive a credit on the credit card you used to purchase. Most refunds should appear within 2-3 days following receipt of the product. When returning a product, we suggest you use a shipping service that provides a tracking number (UPS, FedEx, US Postal Service Delivery Confirmation).

  • Q. How do I contact you?
    • A.

     

    Email us: sales@edensgatecigars.com

    Call us: 410-988-2790 voice

                  866-838-5516 fax

    Mail address:  150 Woodland Ave., Suite 113

                               Cocoa Beach, FL 32931

                             

  • Q. How do I get started?
    • A.

    All you have to do is setup an account by clicking on the "My Account" tab on the top left side of screen or creating an account when completeing an order.

  • Q. How do I setup an retail/distributor/wholesalers account?
    • A.

    Click on "My Account" and setup your information.  Fax us your "Tobacco Reseller's License" at 866-838-5516 or email it to sales@edensgatecigars.com.  We will call you with additional information!

  • Q. Is your website secure?
    • A.

    Absolutely, YES! All orders are placed over a 128 bit Secure Socket Layer (SSL) which will encrypt all personal information you send over the Internet on our site.

  • Q. What if I already purchased a product and want to see if it has been shipped?
    • A.

    First, log-in and then click the "Order Status" tab at the top of the page. You are then able to view your order status and/or history.

  • Q. What if I made a mistake?
    • A.

    Woops! As we attempt to provide you with quick service, please act fast if you realize you purchased the wrong product before it gets shipped!

  • Q. What if I want to change my billing address or any other type of personal information?
    • A.

    Click on the "My Account" tab at the top of the page. You will then enter an account management

  • Q. What if you send the wrong product or made a mistake?
    • A.

    Woops!  If you have received the wrong product or missing products, call us and we will rectify the situation immediately. Customer service is our number one concern. We know you have many choices when it comes to shopping for cigars and we will work our hardest to ensure you have a pleasant experience with us